Podcast: Play in new window | Download
Each week, I ask a different member of the NASCAR community about their social media usage. This week: Samantha Busch — the wife of Kyle Busch and the owner of Murph Boutique.
You have incredible restraint on social media. You must get a lot of hateful tweets, but yet I’ve never seen you lose your cool. What’s your secret?
Well, usually I type it all out just to get it out there and vent, and then I delete it. But I just figure they’re looking for that negative reaction, that’s why they’re sending the mean tweets, so if you just ignore them, they’ll go away.
You’ve been on Twitter for a long time now. Over the years have you had any incident where you did lose your cool and then you regretted it later?
Wait, do you actually remember how we started Twitter?
No, how did it start?
I started Twitter because you were telling me about it and then I got engaged (in Feb. 2010). And then you came to interview me that day, and that’s how it got started.
That’s right. I forgot that you weren’t on it until you got engaged.
You were like, “You need to be on Twitter,” and then I learned about it and you did the interview and that’s how it started.
At the time you got engaged, you had no way of telling everybody. You had nothing to tweet, no picture of your ring or anything. Now you can just do that yourself, of course.
Yeah now it’s like Twitter, Facebook, Instagram, Instagram stories, Snapchat — there’s so much, it kind of stresses me out. But with the haters, I really do just try to ignore them. There’s sometimes when they’ll say things about Kyle or Brexton where I really just want to go off, but I just gotta focus on the 100 positives, not the one negative.
That’s a really hard thing to do. Sometimes, I’ll lose my cool on my own social media. I just don’t know how you have so much restraint. Even with the media, I feel like you have restraint — like when Kyle is criticized by me or anyone else in the media, you don’t say anything.
Well, I just look at it as that everyone’s entitled to their own opinion, and a lot of times I just try to think that people aren’t picking on my Kyle — they’re picking on the driver, the persona of that or what happened in the race — so I try to separate the two and not let it get to me.
I think I just focus on Kyle and Brexton and all the crazy stuff that we already have going on and try and ignore (the critics). I try to really focus on the people that are positive and supportive and uplifting to us, because if they’re going to take the time to tweet or do something nice, I’d rather use my energy to respond back to them and build those relationships than focus on the people that just really want you to react.
At this point you’ve sort of built a social media empire. You really have all the bases covered on all the different platforms. Which is your favorite one to be on?
I like Instagram a lot. I like it because you can do videos, you can do pictures, you can do Instagram stories, and I like really good quality photographs and I feel like you can really get that on Instagram. I actually just, well, thanks to people responding on Twitter, got the big phone, you know the iPhone…
The 7 Plus? That’s what I have. I like it.
Yes, the 7 Plus, and I love it. So it’s got great pictures and I feel like it’s upped the quality of my social media by being able to take good pictures with it.
So when it comes to putting out your content, do you have to choose between platforms? Do you say, “This is more of a Snapchat thing, this is more of an Instagram thing?”
So especially for my store I try to put it across all three in case people like one thing more than another. But yeah, when it comes to personal stuff and my own stuff, I look at timing — that’s a big thing, days and hours and what gets the best response — and how I word things.
Obviously, I think Instagram and Snapchat are a little bit younger, and Facebook is a little bit older. So just try to tailor my message to my audience. Yes, it’s a lot of work with hashtags and everything else, so it takes a lot of time.
Basically what I try to do is get most of my stuff done and then at night when Kyle and Brex are asleep, I’ll just spend two hours — I’m such a night owl — I’ll be up until 1 in the morning getting everything laid out and ready and filtered and edited and posted and then I just save it in drafts and go from there.
So on your Murph Boutique stuff, the boutique you now own, you’re doing most of the social media for that yourself?
I’m doing all the social media for that because I’m really OCD about how things look, and when you’re an online store, your social media and your website — that’s your entire image. Obviously, I have a guy who builds websites and keeps that up — I know nothing about things like that — but when it comes to social media and the pictures we post and the photo shoots and all that, I’m all in.
What are some of the differences in the Murph Boutique voice and your personal account voice?
So with the boutique platform, that’s obviously about selling things because you’re a store, so those things are specifically tailored to focusing on the clothes and showing them different ways you can wear them and different styles and how to mix and match things and how to make the most of your wardrobe.
My personal platform is about showing a different side of us. It’s about showing myself as a wife and a mom and a friend and our foundation, and so that’s a little bit different in how you tell your story and how you present your photos. So yeah, there’s a lot of thought that goes into it, into building a social platform.
I feel like if there’s a Kyle Busch fan out there, they are sort of looking to you as sort of like the “in” for the community. You interact with a lot of people, whereas Kyle is obviously focused on racing. He’s not really going back and forth with people. So do you sort of view yourself as like the leader or the mayor of the 18 community, in some ways?
I love it, I think that’s a good way to think about it. Yeah, I just want people to see the side of Kyle that I get to see, the kind of fun, the loving, the caring, the daddy side. I think people see him for a split second whether it’s during the anthem or after the race with an interview and that’s not exactly who he really is. That’s him in race mode and that’s his job, but what I like to show is the softer side. You know, him teaching Brex how to drive or them playing at the park and things like that that people might not get to see. Obviously, I like social media a whole lot more than he does so I think it’s nice to be able to give fans that access.
How do you decide how much of your lives to show to the public?
We’re pretty open, there’s not much that we don’t put out there. I mean, I think we’ve seen a lot of good come from it. My biggest struggle was if we were going to talk about IVF, because that was something that was really hard. We prayed about it, we talked about it, and I think it’s the greatest thing we’ve ever shared because of the Bundle of Joy Fund. We had 10 babies through it, with three more on the way. We’re going to do another big grant. If we weren’t open and accessible, that would have never started.
When we first released that blog, we probably got thousands of emails and then obviously they tapered off, but I still get at least five to 10 emails a week with people asking questions or saying, “Hey, thanks, we’re going through that, now we’re not as nervous,” or, “Hey, it’s cool that somebody else went through that.” I feel that when you put things out there, it kind of helps people sometimes.
You have a blog and especially when you were going through that, you got extremely personal and detailed, maybe to the level that I don’t think I’ve seen a lot of public figures share. You really opened yourself up and now it seems like you’re responsible for 10 lives that have been created. That has to be one of the most incredible feelings.
It’s wild. Obviously Kyle and I couldn’t have done it without the support of his fans, because they donate and they’re behind it and the NASCAR community is behind it too, which is awesome, and it’s just amazing. It’s wild when you get to see these couples again and meet their babies. They’re like, “Hey, thanks for the funds because now, look!” Wow, that’s just kind of mind-blowing and really isn’t something I can put into words. Just to hold someone else’s baby because of your fund? It’s just crazy.
What was the feeling like before you pressed send on those tweets and everything you put out with the blog post link in it?
That was big. I remember Kyle and I was sitting on the couch and it was in December and I literally had to talk myself into it. I was like, “OK, I’m going to post it at 5 o’clock. OK, 6. OK, 7.” And I just kept backing up and Kyle was like, “Just do it.”
And I put it out there and then we went and watched a movie — because I was afraid to see what would happen. And it took a little bit of time, but I think you actually retweeted it. Then it kind of grew some legs and people started reading it and then within a week, I had fertility clinics calling from all over the state saying, “Hey, can share this with our patients?” And I was like, “Yeah, of course.” So I think it did a lot of good.
Do you feel like what you are putting out on social media in general works for you because this is your natural personality? Because we’re talking about strategy and things like that, but it seems like this is sort of who you are.
Yeah, you sort of have to be authentic or else people can see right through it. I’m that person at the grocery store that’s probably like TMI — if someone’s in an aisle getting (medicine), I’m like, “I had that before. This is what I did.” And that’s kind of who I am. I think that’s very much how I grew up. With a big extended family, everybody knew everybody’s business and we were just very open. And so I think that comes across on social media.
Honestly, yeah, there were some people who were negative about it, but you know what, as long as you believe in it and you feel like it’s doing good, I just say go for it.
And that’s one thing, too: When I have young girls that may be asking questions about how do you handle this or that, I think if you could go back, you’d tell your high school or college self that it doesn’t really matter. In the grand scheme of things, you feel like it’s the end of the world right now, but not letting it get you down and focusing on stuff that’s more important, that’s the kind of message I try to tell them.
You show Brexton a lot as part of your daily life. Does he seem to be aware of the camera? Sometimes with my nephew, as soon as I turn on Snapchat or I’m trying to get a cool video of him, I can’t get it. He’s too aware of it.
Yes, that’s how Brexton’s getting now. The other day we were up in his playroom and he is fascinated by how Lucy, our dog, drinks out of a bowl, so he will take things from his sippy cup and pour it into other things and try to lick it like Lucy does. And I’m trying to video it and the second he sees me bring out the camera he stops. He’s like, “Mom, no way. No way.” I’m like, “Come on, be a baby again where you don’t know what I’m doing.”
Oh my gosh, his first year pictures were disastrous. I had this whole setup — I went on Etsy, I had it all planned out, I got a photographer — and he would not take one single photo without screaming. And so finally, after an hour, Kyle and I were like, “Forget it, we’re just not doing them.” He had cake and stuff on his diaper, so I took off his diaper that was covered in cake, let him run free and we got the best shot. He started peeing on his car, and it’s my favorite shot to date. I guess when you don’t force him to do stuff, that’s how it’s more natural.
You end up posting a lot of pictures on your accounts where you’re in them, so you’re obviously not taking them. How in the world do you have somebody that is taking these great shots? Do you have a system where you hand people the camera and they know what to do and they’re getting these great shots?
It’s a lot of people. I’m that girl that’s like, “Hey, sorry to bother you, but can you take a picture for us?” So I’m always that person. Our PR guy does it a lot for us. Sometimes our assistant comes to the track and she’ll do it. My mom will do it a lot. I’m telling you what, my mom is a pro on the camera right now. Last Easter, I started teaching her Snapchat and photos for Instagram, because you can’t get too close because it turns into squares. She was all confused. Now she’s like, “Hang on, the lighting, move this way, do that.” So it’s really just whoever is around.
You post your workouts a lot, and you seem to want to be encouraging to people in a motivational way. On one hand you have a business where you’re selling to people, you want them to buy clothes. On the other hand you’re trying to encourage people in a lifestyle manner. So, how are those different from each other? Or can you use the same strategy essentially?
I think in both areas, my biggest goal is to make people feel good and comfortable about themselves. I think there’s so much of the world that’s so ready to put you down — “You don’t look the right way” and “You don’t dress the right way” and this and that — and everybody is ready to be so negative.
So I think with my blog and store, my whole thing was to make women feel good about themselves and to raise them up. One thing on my blogs (that’s evident) is that I’m not a really great cook, so if it’s not starting in a can or a box or something that’s ready, I’m not gonna make it. And you know what? That’s OK, because we’re busy and a lot of moms are busy, and so I guess kind of my message is, “That’s OK.” Do whatever you can do and the best that you can do, and if you give it your all, then good for you.
When I post a workout, I always tell people if you can’t do three sets — if you can only do one — hey, you tried, right? And you’re gonna keep getting better at it, so keep practicing and keep doing it. That’s the motto I go with for everything.
What else should people know about your social media philosophy in general, as far as what you’re trying to put out there?
I guess one thing is I wouldn’t really go onto Instagram, say on another fashion blog or something, and be like, “That outfit is hideous” like people will do on mine. I’m like, “Why?” Obviously, if she’s wearing it, she likes it.
So people comment on yours and say, “That’s ugly?”
Yeah, the other day Kyle and I were in L.A. and granted, Kyle hated the jeans I had on, too. I thought that they were cool — they had patches and they were baggy; they’re very L.A., you know? Kyle was like, “Hmm, those are interesting.” Whatever. But you know, people are like, “Oh my God, you look terrible in that, it looks horrible,” or, “Did you really think those were cute?” And I’m like, “Well, if I purchased them and put them on and took a photo, yes I like them.”
So I just try to go on other people’s social sites and be uplifting and say, “Hey, that’s cute,” or, “Good work.” A big thing I try to do is when people comment on my stuff — and I need to get better about it — I try to go back and respond to them by saying, “Thanks for the great comment,” or answer a question. So it’s one thing I’m trying to get better about. But you know how it is — it’s about time and trying to balance 900 things at once.
One of the hardest things to do is to keep up the interaction with people. They expect it, but then you fall behind and then you feel sort of—
Guilty. Yeah, I feel bad because people take the time to follow me and comment. I want to take the time to go back and say, “Hey, thanks. Thanks for the message, thanks for checking out my page, thanks for checking out my store,” and so I try to go back and do that.
You know, it’s funny — sometimes during the race, because I got the ear(buds) in and I got the screen in front of me and I’ve got the times and I can see it, and a lot of times I’ll have my phone, and people are always like, “What are you doing on your phone?” We have somebody who comes on the road with us and watches Brex during the race, so I have three uninterrupted hours where I can multitask at things, and so that’s why I’m usually always on my phone.